Shipping policy

Shipping:

We ship to the address provided by the customer, exactly as it is entered by the customer when placing or confirming the order. Our system will send out an order update with tracking information when it is on its way (to help ensure this notification does not get routed to a "Spam" folder, please add contact@rema.shop to your contacts). REMA LLC, is not responsible for lost, stolen or delayed packages for any reason as the carrier is responsible once the package is given to them by REMA. If your package was not delivered as expected or as recorded in the tracking, reach out to your local post office in order to have them help locate it. We do insure the package contents up to $100 and if an insurance claim needs to be filed, it is the responsibility of the customer to process this.  We highly recommend that you double-check your address when placing an order as USPS will not honor a claim on a package that was delivered to an address provided that is incorrect.  For more help with locating missing packages, please visit USPS website for further instructions: https://www.usps.com/help/missing-mail.htm

Pre-Orders:

Due to high demand from customers, we sometimes allow pre-orders of certain styles that we know are going into production at a later time. Your card is charged at the time the pre-order is placed as that is what guarantees that the item is produced specifically for you! Should you need something sooner than the estimated arrival date for your pre-order, we recommend you chose an in-stock option that will better suit your timing. 

Arrival Estimates:

Each product description states whether it is in stock, or if it’s expected at a later date, with the estimated timeline for shipping to our customers. Please note that, for items that are not in stock, delivery times are estimates based on manufacturing times. If there's going to be an additional delay, we will reach out to you via email. To ensure you receive such notifications, please be sure not to "opt-out" of receiving email communication from REMA. 

When items ordered are in stock, we ship within 2-3 business days from the date the order was placed. If placed after 5pm, the following business day is considered the order date.

For orders placed in a live sale, please allow an additional 7-10 days for processing. 

If you have more questions, please sent us an email to contact@rema.shop. Please note that we answer emails in the order they are received Monday through Friday, from 9am to 5pm (Pacific).