Shipping & Returns

We want you to love your REMA pieces. If something doesn't work out, we're happy to help you navigate your return or exchange.

As a small-batch, independently owned brand, our policies allow us to continue offering thoughtfully made pieces while taking care of our customers. Please review the details below before starting a return or exchange.

Returns

Eligible online purchases may be returned within 14 days of delivery.

To qualify for a return:

• Items must be unworn and in their original condition.
• All original tags and packaging must be intact.
• The return must be initiated within 14 days of the delivery date.
• Items marked Final Sale are not eligible for return.

Approved returns are issued as REMA store credit.

Returns With REDO

If you purchased REDO at checkout, eligible returns can be submitted directly through our online return portal within 14 days of delivery.

Your REDO purchase includes a prepaid return shipping label for eligible items, making the return process simple and convenient.

Please note that REDO does not override our Final Sale policy. Final Sale items remain ineligible for return or exchange.

If your order contains both returnable and Final Sale merchandise, REDO may only be used for the eligible items.

Returns Without REDO

Didn't purchase REDO? You can still request a return.

Email contact@rema.shop within 14 days of delivery with your order information to request return approval.

Once approved, you will be responsible for the cost of return shipping. We strongly recommend using a trackable and insured shipping method, as REMA cannot be responsible for return packages lost in transit.

Final Sale

Some purchases are considered Final Sale and cannot be returned or exchanged.

This includes:

• Purchases made during REMA Live Sales, including Facebook and app Live Sales, due to the bidding nature of these events
• Black Friday promotional purchases
• Special Event and Pop-Up purchases
• LTP (Less Than Perfect) items, which are sold as-is
• Any merchandise specifically marked Final Sale

If every item in your cart is Final Sale, REDO return coverage will not be available for purchase.

Exchanges

Need a different size or item? Exchange requests must be initiated within 14 days of delivery.

Items must be unworn, in their original condition, and have all original tags and packaging intact.

To request an exchange, email contact@rema.shop with EXCHANGE in the subject line. Please include your order number, the item you'd like to exchange, and the reason for the exchange.

Customers are responsible for return shipping costs associated with exchanges.

All exchanges are subject to product availability.

Third-Party Purchases

Items purchased through third-party marketplaces or platforms cannot be returned or exchanged directly through REMA.

Please initiate your return or exchange through the platform where the original purchase was made and follow that platform's applicable policies.

Return Processing

Once your return has been delivered to us, please allow 2–7 business days for your return to be inspected and processed.

You'll receive an email confirmation when your return has been completed and your store credit has been issued. If you don't see the email, please check your spam or promotions folder.

Return Address

For approved returns not processed through REDO, please send your package to:

REMA Returns

45656 Caminito Olite

Temecula, CA 92592

Please include your order number inside the package so we can properly identify and process your return.

Questions?

We're here to help.

If you're unsure whether your order qualifies for a return or exchange, or something about your order doesn't feel right, please contact us at contact@rema.shop before sending anything back.

We appreciate your patience, understanding, and continued support of our small business.